User Agreement

User agreement of the limited company Dragonl2.

This Agreement is designed to regulate the relationship between the user and the copyrighter of the Internet Portal


1. Definitions.

2. Subject of the Agreement.

3. Terms for entry of the Agreement into a force.

4. Rights and Obligations of the Parties

4.1 User Rights.

4.2 User Obligations.

4.3 User does not have the right to:

4.4 Operator Rights.

4.5 Operator Obligations.

4.6 Limitation of liability of the Operator.

4.7 The Operator does not guarantee:

4.8 Account Penalty Policy

5. Privacy and Security

6. Additional Paid Services

7. Refund / Return / Cancellation Policy

8. Disclaimer of Warranties

9. Additional Provisions


"Operator" - the owner of Portal, is a Party to the User Agreement. Operator administration performs and maintenance, provides users access to the portal, services (also paid services), under the terms of this agreement. "User." means an individual (natural person) that has completed the registration on Portal or participating in a Portal projects

"User" and "Operator" are the Parties to the Agreement. "Portal" - special software and hardware complexes placed on the Operator's resources. User access to the portal is provided only by the Operator. All rights to use this portal belong exclusively to the Operator.

"Site" is a website located on the Internet at "Services" means providing Users with access to the Portal, using opportunities and services, participating in projects on the terms and conditions specified in the Agreements. Operator's services are provided free of charge. Exceptions are only Additional Paid Services. All Services are provided by the operator only within the Portal, ie During its use by the User. "Additional paid services" means providing the User with additional special features of the Portal for a fee. These services are not mandatory and are provided at the request of the User. Paid Services are also provided by the Operator exclusively within the Portal.


2.1. Operator provides access to the Portal (Services, Paid Services) to an unlimited number of persons on the terms of this Agreement.

2.2. The user is aware that the main purpose of the project is to portal organization operator of leisure and entertainment, is in no way associated with gambling.


3.1. From the moment of acceptance of this Agreement, the User has the Rights and performs the Obligations stipulated in the text of this Agreement.

3.2. The User accepts and agrees to the terms of this Agreement by registering the account on the site: The fact of acceptance means the full and unconditional consent of the User with all the conditions and annexes of this Agreement.

3.3. If the User for any reason does not agree with the terms and conditions of this Agreement, he must stop further use of the Site and Operator's Services.

3.4. Use Operator's Site and Services possible only after acceptance of this Agreement by the User.

3.5. By accepting this Agreement, the User confirms his legal capacity, the right to enter into this Agreement. The operator does not have to check the data specified by the user at registration.

3.6. If you need to create an account (hereinafter "Account") to use the information and entertainment portal or participate in portal projects, the User must complete the registration process by providing the Operator with up-to-date, complete and accurate information (including e-mail) in the relevant Form. In case of posting on the portal messages about participation in partner programs, the registered user has the right to participate in contests, drawings, competitions on the Site of partners


4.1. User Rights.

In accordance with this agreement, the User has the Rights:

  • To use the Portal only for personal, non-commercial purposes.
  • To use all services, resources (including Additional Paid Services) provided by the Operator.
  • If necessary, get help from technical support of the site, ask Operator about the issues that arise, through contact information or feedback form.
  • When sending requests, letters or other types of contacts with the Administration of the Service;
  • Free of charge (excluding the provision of Additional Paid Services) to use the site and participate in the projects of the Portal.

4.2. User Obligations.

Complying with the terms of this agreement, the User is obliged:

  • Provide reliable information when registering on the Site.
  • The User shall be responsible for ensuring non-disclosure (confidentiality) of the data stored in his / her account, his / her login and passwords and bear liability for any failure to keep confidential and disclose in any way his / her account data.
  • If necessary, at the request of the Operator, provide confirmation of their personal data indicated on the Site at the time of registration.
  • Follow the Operator's instructions within this Portal.
  • Do not violate the rights of author and intellectual property of the Operator, located on its Portal.
  • Comply with all conditions of this Agreement without limitations.
  • The User undertakes to use the Portal exclusively for entertainment purposes, without pursuing any gain from the Portal.

4.3. User does not have the right to:

Using the Operator Portal, the User does not have the right to:

  • Use errors (bugs) of the Site and Services of the Portal.
  • Use malicious programs that can cause damage the Portal.
  • Create, utilize or transact in any in-game item created or copied by exploiting a design flaw, undocumented problem, or program bug in the Portal.
  • Cheating and other illegal actions: Create, use, offer, promote, advertise, make available and / or distribute the following or assist therein: 1.cheats
    ; any method not expressly authorized by the Operator, influencing and / or facilitating the gameplay.
    2. bots; any method not expressly authorized by the Operator, that allows the automated control of the Portal or part of it, or any other feature of the Platform, eg special software that gives him superiority over other users, or automates game functions.
    3. hacks; as example get unauthorized access to the database, computer system, and / or modify the program code, or any code and / or software, not expressly authorized by the Operator, that can be used to facilitate the gameplay or other functionality.
  • Restrict access to the site to other Users.
  • Prohibited Behavior:
    1. Harassment: it is speech and / or behavior that inflicts deep emotional distress on another person. It is an extremely serious violation. It is prohibited to do this anywhere an expression can be made, such as chat, comments, or titles. It is also a violation in cases where a player character name involves a term that could be considered harassment in any way.
    2. Nuisance behavior: it is speech or behavior that hurts others or obstructs their gameplay. "Offensive expression" means an expression in general that inflicts emotional distress by being offensive to another person. It is prohibited to do this anywhere an expression can be made. "Impersonation" means impersonating or fraudulently claiming to be another player, the Operator, or any other third party.
    • Harassment, “griefing,” abusive behavior or chat, conduct intended to unreasonably undermine or disrupt the Game experiences of others, deliberate inactivity or disconnecting, and / or any other activity which violates the Operator's Codes of Conduct or In-Game Policies.
  • It is forbidden to disrespect or express threats to the Dragonl2 Team or other Users, anywhere an expression can be made, both ingame and on other community plataforms.
  • Conduct anti-advertising on the Portal, disrupting community stability, including same behavior on other resources or sites.
  • Advertise anything without the written permission of the Operator.
  • Real-Money Trading (RMT)
    RMT refers to an act of directly or indirectly transferring, assigning, lending, borrowing, or delegating in-game data or in-game activity for compensation (which include currency, goods, property, currency available outside of our services, character (s), item (s), point (s), data, information, etc.) or assisting in this type of behavior. If RMT activity is verified, a penalty will be issued.
    • Examples of RMT include offering or receiving compensation for the following:
      • Accounts
      • Characters
      • In-game currency
      • In-game services
      • In-game items
  • Manipulate normal gameplay by using multiple PCs to run multiple characters at the same time. If a player is caught playing with multiple PCs, an investigation may be initiated regarding him, in order to identify a possible RMT or another illegal activity.
  • Unauthorized Connections: facilitate create or maintain any unauthorized connection to the Platform including without limitation (i) any connection to any unauthorized server that emulates, or attempts to emulate, the Platform; and (ii) any connection using third-party programs or tools not expressly authorized by the Opeprator.
  • Cloud Computing: use the Platform, including a Game, in connection with any unauthorized third-party “cloud computing” services, “cloud gaming” services, or any software or service designed to enable the unauthorized streaming or transmission of Game content from a third -party server to any device, not expressly authorized by the Operator.

The User agrees that his Rights and Obligations can be changed / supplemented by the Operator, and these changes will be notified by the contact information specified at the time of registration (or on the Site).

If such and similar violations are detected, the Operator has the right to impose penalties on the User, detailed on 4.8.
All accounts belonging to one player may be subject to sanctions for breaking the rules on one of them.

4.4. Operator Rights.

This Agreement gives to Operator the following Rights:

  • At any time, at its discretion, unilaterally without prior notice to Users, expand, modify, terminate, restrict the provision of the Services, as well as the Additional Paid Services.
  • Manage all processes on the Portal only at their own discretion. Suspend, change the course of any processes without notifying the User in advance.
  • Apply penalties to the User in case of violation of this Agreement.
  • Delete / modify the User information posted on the Portals.
  • To monitor, store identification and statistical information about the User.
  • To send to the Users technical, advertising and other information concerning the Portal, Services and Paid Services.
  • Inform, warn, make observations, notify the User in case of non-observance / violation of the terms of this Agreement. All instructions of the Operator must be strictly adhered to.
  • Take legal measures to protect their intellectual, copyright property.
  • Modify, change, supplement the Portal on your own, without warning the User in advance.
  • Inaction of the Operator for violation of this Agreement by the User does not exclude the use of penalties for them later.

4.5. Operator Obligations.

As a party to the User Agreement, the Operator shall:

  • Make possible that the User can receive the Operator's Services within this Portal (including the receipt of Additional Paid Services).
  • Answer the Users' questions, if there are any disputable situations, take all measures to resolve them.

4.6. Limitation of liability of the Operator.

In accordance with this section, the Operator is not responsible for:

  • Any damage caused or which can only be caused to the personal data and computer of the User related with the use of the Portal and the Site.
  • Losses (direct / indirect) caused to the User related to the use or inaccessibility of the Portal (inability to use it), the behavior of third parties on the Portal, as well as other participants in the Portal’s projects, unauthorized access to the User’s personal data.
  • Speech, disseminated information, User’s statements and other unlawful acts carried out by him on the Portal and beyond.
  • The information specified by the User at registration, the lost possibility of access to the Portal (login, password, etc.).
  • The User’s loss of acquired virtual values, as a result of the provision of Services and Additional Paid Services by the Operator.
  • Payment by the User of Additional Paid Services and related expenses.
  • Continuous and trouble-free work of the Portal.
  • Possibilities of the User, related with Internet connection, data transmission speed.

4.7. The Operator does not guarantee:

  • Continuous, reliable, error-free operation of the Portal, access to its resources, Services, including Additional Paid Services.
  • The fact that the Portal will full compliance with the requirements and representations of the User.
  • That the quality of the provided Services (Additional Paid Services) will meet the expectations of the User.
  • The Operator is not obliged to provide documents and other evidence indicating the violation (by the User) of this Agreement and the application of penalty / disciplinary sanctions against the User upon the User’s request.
  • The User uses the Portal, the Operator’s Site solely at his own risk, of his own free will, without coercion. He understands the possible risks associated with the use of the Operator’s resources and has no claims to the Operator.

4.8 Account Penalty Policy

In the event of confirmation of prohibited behavior of the Operator User Agreement, a penalty appropriate to the violation will be issued to the User account.

  • Types of penalty

There are four levels of penalty in ascending order of severity: "Warning," "Temporary Account Suspension (3 Days)," "Temporary Account Suspension (10 Days)," and "Definitive Account Suspension."

  1. Warning: is the least severe penalty and is issued when a minor violation is confirmed. Depending on the nature of the violation, the Operator will provide an "instruction for improvement" providing the player with guidance on how to improve their behavior to prevent further violations of this type in the future. Please follow any instructions to prevent further account actions in the future.
  2. Temporary Account Suspension: it is a penalty issued when a serious violation is confirmed. When a Temporary Account Suspension penalty is issued, the user will not be able to play on the Operator’s Portal during the applicable suspension period.

There are two types of Temporary Service Account Suspension: 3 Days and 10 Days. The duration of the suspension period is determined according to the severity of the violation, combined with the player's record of past violations. Even if a Warning was not issued in respect of past behavior, a temporary suspension may be imposed depending on the nature of the violation.

When a temporary suspension penalty is issued, the suspension will take effect immediately, but the suspension period will be counted from 18.00 UTC+0 (Server Time) the following day. The Operator will not be held responsible for the reduction of in game availability resulting from the suspension.

  1. Definitive Account Suspension: it can be issued on a User account in the event of a severe violation being confirmed or repeated violations. A Definitive Account Suspension will permanently remove your access to the Operator Portal and services. In addition, any other User service accounts associated with the Operator Portal will also be terminated. The Operator will not be held responsible for any refunds due to the inability to play the game.
  • Review process for service account termination

If an account suspension penalty is issued, a review will always be carried out to determine whether an account termination should be applied. As well as being a penalty for a violation, the temporary suspension period is also the period during which this review will take place. Depending on the nature of the violation, the review process for permanent suspension may not be completed during the temporary suspension period. In this case, the temporary suspension period will be extended until the review is completed.

  • Penalty Points

Penalty Points refer to specific point values that are assigned to each type of violation category (i.e., "obscene/indecent expressions," "aggressive expressions such as violent language/slander/insults/threats, etc.") and vary depending on the severity of the violation type. The total sum of these Penalty Points determines the type of penalty an offender will receive.

Penalty Points, together with the actual penalty issued, are recorded and will be used to determine the penalties issued for any future violations.

The Operator will not disclose details on specific criteria that determine the severity and corresponding Penalty Points of a violation, or how many points individual penalties are worth.

  • Accumulation of Penalties

All penalties and Penalty Points are recorded and accumulated. As such, in the event a user repeats violations, new Penalty Points will be added, and then a penalty for the new verified violation will be issued based on those points.

It is possible that a Warning penalty is issued if the previously recorded violation was equivalent to Warning. However, if the previously recorded violation was a Temporary Account Suspension, then a heavier penalty will be imposed even if the new violation is equivalent to a Warning.

However, accrued Penalty Points may be reduced based on the number of days that have passed since the previous penalty. Please refer to the next section for details.

  • Reduction of Penalty Points

If a significant amount of time has passed since the last penalty was issued, then accrued Penalty Points may be reduced based on the content of the previous penalty and the actual number of days that have passed. This does not mean that Penalty Points will suddenly reset to 0 points after a certain number of days. Instead, points will decay in proportion to the number of days elapsed.

If the previously issued penalty was a Warning, accrued Penalty Points will continue to decay until it reaches 0 points in a one-to-two-year period. However, if the previously issued penalty was a Temporary Account Suspension, then the accrued points will not start decaying until a minimum of a three to six-year period has passed and will not reach 0 points for a minimum of seven to ten years.

If a new violation is confirmed after the points reduction, the Penalty Points from the new violation will be added to the remaining points from the reduction to determine the penalty to issue for the new violation.

The reduction of accrued points is based on the amount of time that has passed since the last penalty. Therefore, if a subsequent violation is committed before a reduction occurs, then the countdown towards a reduction will reset at that point. In addition, this system will not reverse a Service Account Termination.


5.1. Confidential Information — information received by the operator in the process of registering the User on the Site, as well as during visits to the Sites / Portal and participation in the events of the Portal.

5.2. Confidential information is not subject to disclosure and transfer to third parties.

5.3. Personal data can be transferred by the Operator only in the following cases:

  • Official request of law enforcement agencies (violation of local and international legislation).
  • Personal will of the User.
  • Inability to use the Services and Additional Paid Services on the Portals (which the User is warned about in advance).
  • Violations of the clauses of this Agreement (at the discretion of the Operator).

5.4. The operator ensures the safety of the user’s personal data using special software. In case of unauthorized access to the Portal / Site of third parties, personal data security is not guaranteed.


6.1. At the request of the User, the Operator provides him with Additional Paid Services. They allow you to use the advanced features of the Portal.

6.2. Additional Paid Services are not a prerequisite for using the Portal and participating in the Portal’s projects.

6.3. Since debiting of funds by the Portal Operator from the User’s account, the additional Paid Service is considered to be rendered in full, of the proper quality.

6.4. After the provision of the Additional Paid Service, the money spent for its purchase is not refundable.

6.5. The User agrees that the Operator has the right to store the personal information received when User purchase the Additional Paid Services.

6.6. The list of Additional Paid Services and their cost are published only by the Operator on the Site / Portal. Any information and offers of purchase posted on third-party resources are considered fraud, for which the Operator does not bear responsibility.

6.7. The methods and the possibility of purchasing Additional Paid Services are explained by the Operator on the Site.

6.8. The operator does not give explanations on the issues of working with payment systems with which the User has decided to purchase Additional Paid Services, and is not responsible for their correct operation.

6.9. In a cases of a technical malfunction of the Sites or intentional actions of the User, or in other cases when Additional Paid Services were rendered without full / partial debiting of funds from the User’s account, he is obliged to report this fact to the Operator. After that, the User is obliged to repay the arrears.

6.10. The Operator does not reimburse the User for unused (partially used) Additional Paid Services.

6.11. The user at his own expense, independently carries all the financial costs associated with the acquisition (transfer of money) of Additional Paid Services. This section includes: commissions, fees and other expenses.

6.12. The User guarantees to the Operator that he has all legitimate power and rights to conclude this Agreement in the part of Additional Paid Services.

6.13. In the case of purchasing Additional Paid Services by a User who has not reached the age of 18, he must first obtain consent to conduct a financial transaction with legal representatives. The fact of purchasing Additional Paid Services is a confirmation of the receipt of such consent from the legal representative. If necessary, the Operator has the right to request a written confirmation of the receipt of consent and the provision of passport data to determine the true age of the User.

6.14. Responsibility for the purchase of Additional Paid Services is entirely the responsibility of the User and his legal representatives.

6.15. Disputes about responsibility for the purchase of Additional Paid Services with the Portal Operator are not allowed.

6.16. Receipt of additional Paid Services by the User is possible only after full payment of their cost.


7.1. From the moment when the funds are written-off by the Operator from the User’s account the Additional Payable Service shall be considered to be provided fully and of appropriate quality.

7.2. After providing an Additional Payable Service funds spent on it shall not be a subject to refunding.

7.3. Information about ways and possibilities to acquire Additional Paid Services is given by the Operator on the Website.

7.4. The Operator shall not compensate the User his funds fully or partially used for Additional Paid Services.

7.5. The User at his own expense independently bears all financial expenses connected with purchasing (funds transfer) of Additional Paid Services. This section includes commission fees, taxes and other costs.





9.1. If the User does not have the right to use the Portal according to the laws of his country or there are other restrictions (age limits and others), he is obligated to refuse to use the Portal without warning, as well as their separate services. The user assumes all responsibility of using the Portal in his country, based on local laws and taking into account international legislation.

9.2. Invalidity of one / several items / sections of the User Agreement does not entail its invalidity as a whole. In this case, the Parties must fulfill their obligations under the remaining items / sections of the Agreement.

9.3. Disputes arising between the Parties are shall be settled on a pre-trial basis through correspondence between the Operator and the User. In case of ineffective settlement of disputes, they will be resolved in accordance with the legislation of Romania.

9.4. This Agreement may be amended, supplemented by the Operator without prior notice to the User. Any changes take effect immediately after the publication of the amended version of the Agreement on the Site. To avoid disputes, the User undertakes to independently verify the text of the Agreement on the Site, where it is freely available. In case of failure to verify the text of the Agreement by the User, this fact can not serve as a basis for refusing to fulfill the obligations undertaken. The amended version of the Agreement after publication on the Site has a similar legal effect with the original text.